Fees & Payments
Fees and Payments
1. Who is FEELITSON?
Feelitson, a company incorporated under the laws of India, having its registered office at, D-72B, Swarn Park, Mudka, Nangloi, New Delhi – 110041, India (“FEELITSON”) is a retail company which offers various retail solutions, including, through its website www.feelitson.com and its mobile and various online lifestyle, fashion and lifestyle and fashion merchandise (“Products”) by users of the Platforms (“Users”).
2. What is this Fees and Payments Policy?
3. Fees and Payment Options
3.1. FEELITSON does not levy any fee for browsing the Platforms. FEELITSON may, in future, consider levying fees on the Users for using the Platforms as a whole, or for use of certain features of the Platforms. In such an event, you agree to pay any such fees, as applicable. FEELITSON does not covenant or guarantee providing you with a notice prior to enforcing such a levy of fees. Your continued usage of the Platforms after such change in the fees will be considered to be your acceptance of such changes.
3.2. In order to ensure User convenience, FEELITSON offers multiple payment options to Users. FEELITSON, without prior notice to Users, reserves the right to add or delete payment options from the ones listed below:
- 3.2.1. Payment through net banking facilities;
- 3.2.2. Payment through select credit cards;
- 3.2.3. Payment through select debit cards;
- 3.2.4. Payments through cash on delivery;
- 3.2.5. Payment through FEELITSON’s native closed loop prepaid payment instrument (“FEELITSON Wallet”);
- 3.2.6. Payments through prepaid payment instruments and electronic wallets;
- 3.2.7. Payment through equated monthly instalments (“EMI”);
- 3.2.8. Any other payment option as may be provided by FEELITSON from time to time.
The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. While reasonable endeavours are made to offer the Payment Options through varied banking channels, presently, FEELITSON accepts payments only from major, select banking avenues. The list of banking channels from which FEELITSON presently accepts payments have been set out under the Frequently Asked Questions. FEELITSON does not accept payments made through international debit/credit cards.
3.3. It is expressly clarified that accepting a User’s payment through the Payment Options is solely at FEELITSON’s discretion. FEELITSON reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, FEELITSON may request the User to submit a copy of the User’s photo identity proof (such as the User’s PAN card), failing which, FEELITSON reserves the right to reject a User’s payment made through the Payment Options.
3.4. While using the Payment Options, Users agree to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by FEELITSON’s third party payment gateway provider. Users shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User has not been lawfully authorised to use. The User shall solely be responsible for the security and confidentiality of his/her financial information. FEELITSON disclaims all liabilities that may arise as a consequence of any unauthorised use of the User’s financial information and/or identity, including, details relating the Payment Options.
3.5. FEELITSON shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:
- 3.5.1. a lack of authorisation for any transaction, including such transactions carried out on gift cards and vouchers issued to Users as a part of FEELITSON’s promotions;
- 3.5.2. the exceeding of the credit/debit limit mutually agreed between the User and the issuing bank;
- 3.5.3. any payment issue arising out of technical glitches occurring during a transaction; or
- 3.5.4. a declination of transaction for reasons beyond FEELITSON’s control.
3.6. FEELITSON reserves the right to impose limits on the number of transactions a User may undertake over the Platforms. Should the User exceed such transaction limits imposed by FEELITSON, FEELITSON reserves the right to refuse to process such transactions. FEELITSON may refuse to process transactions emanating from Users who have suspicious or questionable transaction history on the Platforms. Should FEELITSON be dissatisfied with the credibility of a User or the genuineness of a transaction carried out on the Platforms, FEELITSON shall have the right to reject such transactions. FEELITSON may also choose to delay the dispatch of Products purchased by such Users or cancel the entire purchase at its sole discretion. The User agrees that FEELITSON shall not be liable for any damage, interests or claims resulting from FEELITSON’s decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on the Platforms.
3.7. All the Products listed on the Platform are including all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc. Despite FEELITSON’s best efforts, there may be instances of mispricing of Products on the Platforms during or after the process of purchase of Products has been carried out by the User. While thorough processes of verification are carried out prior to the publication of Product prices on the Platforms, errors and discrepancies arising out of technical glitches and time lags is unavoidable. For avoidance of doubt, FEELITSON’s curative actions that will arise in the event of a price difference arising on the actual maximum retail price of a Product against the price published on the Platforms is set out below:
- 3.7.1. If the maximum retail price of the Product delivered to the User is lower than the price published on the Platforms, the User shall, within 24 (twenty four) hours from the time when he/she received the Product, intimate FEELITSON by calling 1800-889-9991 or by writing to [email protected], in each case resulting in an acknowledgment. Upon FEELITSON being satisfied of the User’s claim, the difference in the purchase price against the maximum retail price shall be refunded into the User’s FEELITSON Wallet or transferred into the User’s bank account within 1 (one) day from the date of receiving the written notice from the User.
- 3.7.2. If the maximum retail price of the Product listed on the Platforms is higher than what has been published and if FEELITSON is not providing an offer or discount on such Products, FEELITSON shall have the right to reserve the despatch of the purchased Products until the error on the Platforms have been rectified and the User pays the difference amount. If the User refuses to pay the difference, the User is entitled to seek a cancellation and the monies paid by the User shall be refunded into the User’s FEELITSON Wallet or transferred into the User’s bank account within 7 (seven) days by FEELITSON.
- 3.7.3. In order to process such refunds, the User will be required to send an email to FEELITSON at [email protected]. Thereafter, the User will receive a refund if the initial mode of payment for the order was ‘cash on delivery’. If the initial mode of payment for the order was through a Payment Option other than the ‘cash on delivery’ option, FEELITSON may transfer the refund to the User’s source account that was used to make the initial payment.
3.8. To enable Users to make payments for buying Products on the Platforms, in addition to this FPP Policy, the terms and conditions of the User’s bank, applicable financial institution and/or card issuing association may be applicable. The User’s bank, financial institution or card issuing association may decline or prevent the User from making electronic payments for buying the Products on the Platforms and FEELITSON does not control the same and hence, shall not be at any point in time held liable.
3.9. FEELITSON may, from time to time contract with third party payment service providers including banks, to open nodal bank accounts under applicable Indian laws. This will be done to facilitate the payments between Users and other third parties, apart from FEELITSON. These third parties may include other service providers including payment aggregators, prepaid instrument providers, courier and logistic service providers etc. Upon successful delivery of the Products purchased by you through the Platforms, FEELITSON shall initiate payments to third party service providers.
3.10. If it is brought to the User’s notice that a charge has been created on his/her payment instrument(s) for purchase of Product(s) on the Platforms and the User is not aware of such purchase on the Platforms, the User is first, required to verify if his/her family members, friends or business colleagues were authorised to carry out the purchase of Product(s) on the Platforms. If, despite this, the User continues to be unable to identify the charge created on his/her payment instrument(s) for purchase of Product(s) on the Platforms, the User may report such unauthorised purchase to FEELITSON within 30 (thirty) days from the date on which the unauthorised purchase was carried out on the Platforms in order to enable FEELITSON initiate investigations.
3.11. If the User carries out a purchase on the Platforms and the payment in lieu thereof has been invalidated, FEELITSON reserves the right to retrieve the invalidated payment (“Invalidated Payment”) from the User’s FEELITSON Wallet. Should the User have insufficient balance in his/her FEELITSON Wallet in order to facilitate such redemption of the Invalidated Payment, the User shall within 5 (five) business days from the date of receiving a written notice from FEELITSON, remit the Invalidated Payment into FEELITSON’s bank account, details of which shall be set out in the notice. If the User fails to remit the Invalidated Payment into FEELITSON’s bank account despite having received the notice, FEELITSON shall be entitled to initiate civil and/or criminal legal action against the defaulting User at his/her cost and peril.
3.12. Cash on Delivery: The ‘cash on delivery’ Payment Option allows Users to make a cash-only payment to FEELITSON’s delivery executive or logistic partner at the time of delivery of the purchased Product to the User. Presently, FEELITSON offers a maximum order value of INR 10,000 (Indian Rupees Ten Thousand) under the cash on delivery Payment Option. FEELITSON reserves the right not to provide cash on delivery Payment Option for certain Products (these could be Products specified by FEELITSON or Products with value exceeding a specified amount) or locations. Users are required to peruse and accept the terms set out under the Return and Refund Policy which sets out the terms of refunds for transactions carried out using the cash on delivery Payment Option.
3.13. FEELITSON Wallet: The ‘FEELITSON Wallet’ payment option is a closed loop prepaid payment instrument provided by FEELITSON on the Platforms in order to facilitate the payment only for purchase of Products. If a User cancels an order for which payment has already been made to FEELITSON, the User shall have an option to credit the monies paid towards the order into his/her FEELITSON Wallet. In addition to paragraph 3.7.3 above, any and all refunds with respect to Product(s) purchased through the ‘cash on delivery’ Payment Option may be transferred into the User’s FEELITSON Wallet. The balance lying in a User’s FEELITSON Wallet can be used by such User for future purchases only on the Platforms,and will not be refunded back to the User unless permitted under applicable laws.In the eventuality of a User wishing to deactivate his/her account with FEELITSON, the User agrees that all monies lying in the User’s FEELITSON Wallet, if any, will automatically stand forfeited, and FEELITSON will not be required to process any refunds in any manner whatsoever. The User therefore agrees to use and exhaust any balance in his/her FEELITSON Wallet prior to requesting for a deactivation of his/her account on the Platforms. Notwithstanding anything to the contrary, any refund of store credit to customers will be at the sole discretion of FEELITSON. If FEELITSON suspects any fraudulent activities, FEELITSON reserves its right to hold back transfer of any store credits to customers.
3.14. Promotional activities. FEELITSON may, at its sole discretion, credit monies into the Users’ FEELITSON Wallets pursuant to discounts offered by it or specified third parties as a part of various promotional events organised by FEELITSON from time to time, and subject to such terms and conditions as notified by FEELITSON at the time of such promotions. Such promotions may be structured in any manner as may be decided by FEELITSON in its sole discretion. For example, the accounts of the Users may be credited with virtual points/coins based on the terms and conditions of various promotions, and a specified number of such points/coins may translate into discounts offered to the Users (by way of credit of monies into the Users’ FEELITSON Wallets) at certain specified/pre-determined events.
3.15. EMI: The EMI Payment Option allows Users to make staggered payments for the purchase of Products from the Platforms. The EMI Payment Option can be availed only for the purchase of Products with a minimum cart value of INR 8,000 (Indian Rupees Eight thousand). The EMI Payment Option is only available for payment through credit cards issued by selected banks as specified on the Platforms. The terms and conditions of the relevant banks shall be applicable on all payments made by Users using the EMI Payment Option, and FEELITSON will not be responsible or liable for any issues or claims arising from the use of this Payment Option.
4. Grievance Redressal
Any grievances relating to the FPP Policy may be directed by you to the grievance officer of FEELITSON who can be contacted at [email protected].