Frequently Asked Questions
Q) How can I check my order status?
A: You can just login to your account, go to Orders, Select the order number for which you are looking for the update and you will get the status for the product processing.
Q) What forms of payment do you accept?
A: We accept both Prepaid and COD (Cash on Delivery) Payment mode. COD is optional and depends on product type and amount . All prepaid payments are securely processed through Payment Gateway.
Q) Why are you not accepting my credit card?
A: There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.
Q) How do I start a new order?
A: Select the Buy/Add to Cart button on any product page within this site to begin a new order.
Q) Why am I not able to purchase some products that I see listed on the site?
A: feelitson.com has listed all the products but there can be some products which may not be available all the time and are Out Of Stock. All these products will display the Out Of Stock message and will not be added in the cart.
Q) How do I cancel my order?
A: We offer cancellations only on products that have not yet shipped. Please contact Customer Service and have your order number available.
Q) Can I change my shipping address after the order is placed?
A: You cannot change your shipping address after your order has been submitted. You need to call to us and if the order is not yet shipped we can try to help with the new address as per courier services availability for the new location.
Q) What if I receive a damaged shipment?
A: If something went wrong and you receive damage products, Please contact Customer Service within 24 hours of receipt of shipment. Please have your order number available. Kindly keep the packaging material of the product and also try to take images and share the same to us so that we can investigate the issue. We will process the replacement/refund for the same as soon as we receive back the damaged product. Also Check Return Policy
Q) What is your return and refund policy?
A: If there is an issue with your order, please contact Customer Service within 2 days of receipt of shipment and refunds will be issued on a case by case basis. Please have your order number available.
Q) If I place my order today, when will I receive it?
A: You should receive an order confirmation shortly. Please expect your order to be processed within 2-4 business days. Once shipped, you will receive a shipping confirmation email with your order’s tracking number. The shipping time will vary from location and mode of transport depending on the product weight.
Q) What if I do not receive my order confirmation email?
A: Please make sure to check your email’s spam folder first before contacting Customer Service. Please have your order number available.
Q) What if I do not receive my order?
A: Please check your shipping confirmation email for your tracking number. If there is no update or the product is in the single status for more 2 days then please contact Customer Service and they will surely help you. Shipping Policy
Q) How do I cancel my order?
A: Purchases made which are available for immediate download cannot be cancelled. Only purchases that have been pre-ordered may be subject to cancellation. If you paid by credit card, and need to cancel your order please contact Customer Service. Please remember to include your order number for faster service. Also Check Cancellation Policy
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